Terms of service

Terms and Conditions Last updated: 8 October 2026

1. Who we are These terms apply to orders placed through mybooknooks.co.uk. The contract is with ARRIVEPAY LIMITED (trading as My Book Nooks), company number 16664608, registered in England and Wales. Registered office: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom. Email: arrivepayltd@gmail.com.

2. Orders Products shown on the website are an invitation to order, not a binding offer. When you place an order we confirm receipt by email. The contract is formed when we dispatch your order. We may decline an order, for example if a product is unavailable or a price was shown incorrectly, and if so we will refund any payment taken.

3. Prices and payment Prices are shown in the currency selected on the site and include VAT where applicable. Payment is taken at checkout by the methods offered there. Payments are processed securely by our payment providers; we do not store your full card details.

4. Delivery Orders are dispatched within 1 to 2 business days. Delivery takes 2 to 9 business days after dispatch. Delivery is made to the address you give at checkout, so please check it carefully. You will receive a tracking link by email once your order has shipped.

5. Changing or cancelling an order To change or cancel an order before it is dispatched, email arrivepayltd@gmail.com as soon as possible with your order number. After delivery you can return items within 30 days for a refund, including your statutory right to cancel within 14 days. Return shipping is free: we provide a prepaid return label. See our Refund policy for details.

6. Faulty or damaged goods Goods must be of satisfactory quality, fit for purpose and as described. If you receive a faulty or damaged item, email us with your order number and photos and we will arrange a replacement or refund. This does not affect your statutory rights.

7. Privacy We use your personal data as described in our Privacy policy.

8. Liability Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law. Otherwise our liability is limited to foreseeable loss or damage caused by our breach.

9. Complaints If you have a complaint, email arrivepayltd@gmail.com. We will reply within 1 business day and aim to resolve it promptly.

10. Governing law These terms are governed by the law of England and Wales. If you live elsewhere, the mandatory consumer protection rights of your country of residence are not affected.